Shipping policy

Shipping Policy – MOONEDGE

Effective Date: April 10, 2026

At MOONEDGE, we aim to provide fast, reliable, and transparent shipping for all our customers. Please read our shipping policy carefully.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been processed and shipped.

2. Domestic Shipping (United States)

  • Standard Shipping:
    • Delivery time: 3–7 business days.
    • Shipping fees: Calculated at checkout based on weight, size, and destination.
  • Expedited Shipping:
    • Delivery time: 1–3 business days.
    • Additional fees apply; calculated at checkout.
  • Tracking:
    • All orders include tracking information. Once your order ships, you will receive a tracking number via email.

3. International Shipping

  • Currently, MOONEDGE ships primarily to U.S. addresses.
  • For international shipping inquiries, please contact shuojin688@gmail.com for availability, fees, and estimated delivery times.
  • International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.

4. Shipping Restrictions

  • Some items may be restricted from shipment to certain locations due to size, weight, or regulatory restrictions.
  • Orders containing restricted items will be flagged and MOONEDGE will contact you regarding alternative options or cancellations.

5. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, contact us immediately at shuojin688@gmail.com with your order number and details.
  • MOONEDGE will work with the carrier to investigate and provide a replacement or refund if applicable.

6. Address Accuracy

  • Please ensure your shipping address is accurate and complete.
  • MOONEDGE is not responsible for delays or losses due to incorrect or incomplete addresses.

7. Contact Us

For questions about shipping, delivery times, or tracking:

Email: shuojin688@gmail.com
Phone: Optional (if you want to provide)
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA