Refund policy

Return & Refund Policy – MOONEDGE

Effective Date: April 10, 2026

At MOONEDGE, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.

1. Returns

Eligibility:
Items must be returned within 30 days of receipt. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items:
Gift cards, downloadable products, or items marked as final sale cannot be returned.
Return Process:
1. Contact our support team at shuojin688@gmail.com to request a return authorization.
2. Include your order number, item(s) to return, and reason for return.
3. Our team will provide a return shipping address and instructions.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item was defective or we shipped the wrong product.

2. Refunds

Processing:
Once your return is received and inspected, we will notify you via email. Approved returns will be refunded to your original payment method within 7–10 business days.
Partial Refunds:
Partial refunds may apply for items not in their original condition, damaged, or missing parts.
Shipping Refunds:
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired product.

4. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

Contact us immediately at shuojin688@gmail.com with your order number and a description of the issue.
Provide photos if possible.
We will provide instructions for a replacement or full refund, including prepaid return shipping if applicable.